Pete K.
I want to begin by stating that it is rare that I take the time to provide business reviews. The fact that I am doing so now speaks volumes to the satisfaction experienced with Rainey’s Decorating Center. My wife and I recently moved to a newly renovated home; the windows, however, had no treatments. We met with three window treatment providers and ultimately chose Rainey’s. From the outset, we were pleased with the professionalism, knowledge and courtesy exhibited by all Rainey employees. During the order placement phase, the window treatment options were numerous. Mark and Nate (Rainey) were both very patient (multiple visits), informative (know their product exceedingly well), and helpful as we rendered our product decisions. They provided the upsides and downsides of each option, providing their opinions only when requested; they certainly took the time to make certain that my wife and I were happy with the choices we made. With the COVID environment, the delivery turn-around time was not as rapid as usual, though the ultimate delivery was only one week later than standard time cycles. During this interim, Nate was extremely proactive in communicating with us, properly setting expectations. We never felt neglected or forgotten, the way many companies often make you feel after an order is placed. Last came the installation, itself. Mark and his associate (Jim) arrived promptly and were immediately ready to “get going.” As was the case with the order phase, Mark measured dimensions carefully and precisely to ensure a perfect fit. Upon completion of the work, Mark shared instructions on the operation and the maintenance of the window treatments. When all is “said and done,” Mark, Nate and Jim are great people who deserve your business. Again, they are professional, courteous, and helpful perfectionists. They do what they say they will do and within the promised time frame. My wife and I could not be more please with our decision in selecting Rainey’s Decorating Center.